About KeyCare

KeyCare is a forward-thinking healthcare provider that is dedicated to transforming the delivery of healthcare for individuals and families. Through innovative solutions and a patient-centric approach, KeyCare ensures that people receive high-quality care when they need it most. As the organization continues to grow, KeyCare is committed to improving the health and wellness of its community by providing accessible, reliable healthcare services.

For more information, visit their website: keycare.org.

How Fine Point Consulting Helped KeyCare Thrive

At Fine Point Consulting, we understand that every growing business faces its own set of unique challenges. For KeyCare, a healthcare provider expanding its reach and services, the need to scale operations while ensuring seamless, high-quality back-office functions became increasingly critical. With HR and accounting being core elements of any successful business, KeyCare turned to us to outsource these essential functions and ensure that they were managed efficiently without compromising on quality or continuity.

Mike Robbins, CFO of KeyCare, shares how Fine Point Consulting has played a vital role in KeyCare’s growth story.

A Trusted Partner in HR and Accounting

“Fine Point Consulting has served as a trusted business partner handling the critical functions of HR and accounting for KeyCare. Given the stage of our company, we weren’t in a position to build out these functions in-house, and many times when outsourcing, businesses sacrifice quality and continuity. Many outsourced firms feel like an ‘outside company,’ but Fine Point Consulting has become a trusted extension of our team,” says Mike.

For us at Fine Point Consulting, the relationship goes beyond simply delivering day-to-day services such as bookkeeping or payroll. We take pride in offering strategic support to help our clients solve complex problems and achieve their long-term goals.

“Fine Point Consulting’s commitment to KeyCare goes beyond the immediate tasks. They have served as a strategic partner to help solve complex issues and have been integral in shaping the future of our business,” Mike continues.

Cross-Functional Integration and Team Collaboration

Unlike traditional vendors, we don’t just provide back-office support—we integrate seamlessly into our clients' operations. Mike highlights the importance of how Fine Point Consulting has become a truly collaborative partner across the entire KeyCare team.

“While Fine Point technically reports directly to me as the CFO, they are deeply engaged across our organization. Our CEO, other members of the Executive Leadership Team, and various team members are all comfortable reaching out directly to Fine Point for support and advice. This cross-functional engagement is a huge asset to us.”

Fine Point Consulting: More Than Just a Vendor

At Fine Point Consulting, we take pride in being viewed as more than just a vendor. We are an essential part of our clients’ teams, helping them execute their vision and navigate complex challenges as they scale their operations.

“Fine Point Consulting truly feels like part of the KeyCare team. I don’t think of them as a traditional vendor; they are a critical partner in how we execute on so many levels,” says Mike.

We are proud of the diverse ways we’ve supported KeyCare and helped them streamline and strengthen their operations. Here are a few specific examples that highlight our deep involvement:

• Successfully preparing for and supporting the completion of KeyCare’s first financial statement audit: Our team provided vital expertise and hands-on support to ensure the successful completion of KeyCare’s first-ever financial audit, laying a solid foundation for the company’s financial operations.
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• Vendor assessment, design, and implementation of the Sage Intacct Accounting System, including a seamless transition from QuickBooks: We led the full-scale transition from QuickBooks to Sage Intacct, assessing KeyCare’s needs, designing an optimal solution, and implementing the system to enhance their financial management and reporting capabilities.
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• Supporting complex 50-state tax returns: Navigating tax compliance across multiple states can be a daunting task, but we provided KeyCare with the expertise and support necessary to complete their complex tax filings efficiently and in compliance with state regulations.
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• Developing and executing the accounting functionality to maintain compliance with KeyCare’s PC-MSO legal structure: We helped KeyCare design and implement accounting systems that ensure compliance with the Physician-Corporate Management Services Organization (PC-MSO) legal structure, a unique requirement for their business model.
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• Building out HR policies and procedures: Our HR experts worked closely with KeyCare to develop comprehensive policies and procedures, ensuring compliance with labor laws and fostering a supportive work environment.
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• Development and ongoing ownership of all onboarding and offboarding policies and procedures: We designed KeyCare’s onboarding and offboarding policies and continue to manage and improve them, ensuring they align with best practices and company culture.

At Fine Point Consulting, we pride ourselves on being more than just an outsourced service provider. We are a true partner in helping businesses like KeyCare navigate their growth and achieve their strategic goals. Our collaboration with KeyCare has enabled them to scale effectively, ensuring that their HR and accounting functions run smoothly, compliantly, and strategically.

KeyCare’s success story is a testament to what can be achieved when a company partners with the right team. We are honored to play such a vital role in helping them execute on their mission to provide exceptional healthcare services.

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